I was going to write a piece about important the little details are and then I came across this blog - says it all I think!

http://customerservice.eventmagazine.co.uk/2012/06/26/little-things-mean-a-lot-customer-service-for-the-events-industry/

 

We all know our staff are what really sells our products or services.  That's why it is important to invest time and effort to ensure they are trained properly.  Too often a waiter will have to run back to the kitchen to confirm what the daily specials are, or a customer service assistant will um and ah about the qualities or advantages of the product they are trying to sell you.  A well thought out and organised training program can change all of that and boost your sales and reputation.  Here at Functions and Events.co.nz we have an inhouse training manager who is dedicated to running training programs for front and back of house staff.  We have noticed an increase in the levels of enthusiasm of staff once they have completed one of our courses and an increase in sales.  With positive results like this we will definitely be continuing with our training!